ProdSyncOne platform, every team in syncPrivacy Policy
ProdSync keeps production workspace data focused on operational use: projects, contacts, call sheets, attendance, movement, wrap reports, and customer support.
Last updated: 23 June 2026
ProdSync exists to help production teams run cleaner production days. Personal information should be used for clear operational purposes, protected carefully, kept only as long as needed, and never sold as a production contact list.
This Privacy Policy applies to ProdSync websites, workspaces, recipient portals, call-sheet links, contact forms, onboarding requests, and related production-operating features. It covers workspace administrators, production-company users, recipients such as cast, crew, drivers and suppliers, and people who contact ProdSync for demos, support, sales, or partnerships.
For production data uploaded into a customer workspace, the production company or workspace owner is usually the responsible party or controller. ProdSync acts as an operator or processor that provides the software, hosting, distribution, and support functions. For ProdSync website enquiries, account administration, billing, support, and product analytics, ProdSync may act as the responsible party or controller.
We may process names, roles, departments, phone numbers, email addresses, company details, production assignments, call times, call-sheet recipients, location notes, movement-order details, attendance records, meal status, confirmation status, comments, wrap-report entries, support messages, billing and plan details, technical logs, device/browser information, IP address, and authentication/session data.
Production teams should avoid uploading unnecessary sensitive information. If a workspace uses ProdSync to record incidents, safety notes, medical/medic information, dietary requirements, or other sensitive information, the workspace owner must ensure that it has a lawful basis, gives appropriate notices, limits access, and keeps the information relevant to production operations.
We use personal information to provide the platform, create and manage workspaces, publish call sheets, send recipient links and notifications, record confirmations, movement orders, attendance and meal status, generate wrap reports, support customer requests, secure the service, prevent abuse, maintain backups, improve reliability, manage billing, and comply with legal obligations.
Depending on the context, processing may be based on contract performance, legitimate operational interests, consent where required, legal obligations, or the workspace owner's lawful basis for production administration. ProdSync is designed to support lawful, fair, reasonable, purpose-specific, minimal, accurate, secure, and accountable handling of personal information.
We may share information with hosting providers, database providers, email delivery services, analytics/security tools, payment providers, professional advisers, and support contractors where needed to operate the service. We do not sell production contact lists or recipient data.
ProdSync may use cloud infrastructure and service providers located outside South Africa or outside the country where a user is based. Where required, transfers should rely on appropriate safeguards, contractual protections, adequate protection, consent, or another lawful transfer mechanism.
Production data is retained for as long as the workspace owner needs it for production operations, reporting, audit, invoicing, or legal requirements, unless deleted earlier under the workspace settings or agreed contract. Website enquiries and support records are kept only as long as reasonably needed for the purpose collected.
ProdSync uses administrative, technical, and organisational safeguards such as authenticated workspace access, secure recipient tokens, environment-managed credentials, access control, backups, and operational monitoring. No online service can guarantee absolute security, so workspace owners must also manage users, passwords, permissions, exports, and recipient links responsibly.
Depending on applicable law, you may have rights to access, correct, delete, object to, restrict, or port personal information, and to withdraw consent where processing is based on consent. Recipients should usually contact the production company that sent the call sheet first; ProdSync can help route requests where appropriate.
If you believe your personal information has been handled unlawfully, contact the workspace owner or ProdSync first so the concern can be reviewed. You may also have the right to complain to the South African Information Regulator or another applicable supervisory authority.
We may update this policy as ProdSync grows, connects more providers, or adds modules such as catering, safety, insurance, assets, payments, or integrations. Material changes should be communicated through the website, workspace, or customer notice.
This policy is a strong operating draft for a SaaS product and should be reviewed by a qualified attorney for the final company entity, jurisdictions served, payment provider, customer contracts, and production data practices.