ProdSyncOne platform, every team in syncTerms of Service
These terms explain how production companies, workspace administrators, internal users, and recipients may use ProdSync.
Last updated: 23 June 2026
ProdSync is designed to be practical: customers control their production data, recipients use secure links responsibly, and paid plans support the operational value of the platform.
By accessing ProdSync, creating a workspace, using a recipient link, submitting an enquiry, or using any related service, you agree to these Terms of Service. If you use ProdSync for a company, production house, agency, studio, broadcaster, or client, you confirm that you have authority to use the service on its behalf.
ProdSync provides production-operation software for projects, contacts, locations, call sheets, secure recipient links, confirmations, movement orders, attendance, meal signals, notification outbox, wrap reports, and related production-management workflows. Some features may depend on third-party hosting, email, maps, payment, messaging, or identity providers.
Workspace administrators are responsible for inviting appropriate users, protecting credentials, assigning roles, managing exports, controlling recipient links, and ensuring information uploaded into the workspace is lawful, accurate, relevant, and authorised for production use.
Recipient links are intended for people connected to a production, such as cast, crew, drivers, suppliers, clients, or executives. Users must not forward secure links to unauthorised people, publish private call-sheet links publicly, or use recipient access to harass, mislead, or collect unnecessary personal information.
Customer and production data remains owned by the workspace owner or the relevant rights holder. By uploading content, the workspace owner grants ProdSync the limited right to host, process, transmit, display, back up, and support that content only as needed to provide the service and comply with lawful requirements.
You may not use ProdSync to violate law, infringe rights, upload malware, attack systems, scrape data, reverse engineer the service, bypass access controls, send spam, distribute false production instructions, expose private production information, or interfere with another customer's workspace.
Plans may be priced by workspace, active production, internal users, modules, storage, messaging, onboarding, or enterprise agreement. Prices may exclude taxes, third-party messaging costs, payment-provider fees, and professional services unless stated otherwise. Paid workspaces may be suspended for non-payment after reasonable notice.
Integrations such as email delivery, maps, messaging, payments, identity providers, storage, analytics, or accounting exports may be supplied by third parties. ProdSync is not responsible for third-party outages, pricing, terms, data practices, or restrictions, but will use reasonable care when integrating supported providers.
ProdSync aims to provide a reliable service, but production teams should keep practical contingency plans for critical shoot-day information. We may perform maintenance, updates, security improvements, or emergency changes when needed to protect or improve the service.
Production schedules, call sheets, talent movements, locations, wrap reports, and client information may be confidential. Users must treat workspace information as confidential unless authorised to share it. ProdSync personnel and contractors should access customer data only where needed for service, support, security, or legal reasons.
Use of personal information is governed by the Privacy Policy and applicable data-protection laws. Workspace owners are responsible for giving appropriate notices to cast, crew, suppliers, and recipients where they upload or collect personal information through ProdSync.
ProdSync software, design, product names, workflows, documentation, branding, and platform materials are owned by ProdSync or its licensors. Customers receive a limited, non-exclusive, non-transferable right to use the service according to these terms and the agreed plan.
ProdSync supports production operations but does not replace professional legal, payroll, accounting, insurance, safety, medical, union, or labour-law advice. Customers remain responsible for production decisions, crew management, payment obligations, safety procedures, and compliance with applicable production requirements.
To the maximum extent permitted by law, ProdSync will not be liable for indirect, incidental, special, consequential, punitive, or loss-of-profit damages. Any direct liability should be limited to the fees paid for the affected service period unless a signed enterprise agreement states otherwise.
We may suspend or terminate access where there is non-payment, security risk, unlawful use, material breach, abuse of recipient links, or risk to the service or other users. Customers may request export or deletion support subject to the plan, legal requirements, technical limits, and retention obligations.
Unless a signed customer agreement states otherwise, these terms are intended to be governed by the laws of South Africa, with disputes handled by courts or agreed dispute-resolution processes in South Africa.
These terms are a robust SaaS operating draft. They should be reviewed by qualified counsel before being used as the final binding customer agreement, especially for enterprise contracts, payments, tax, employment, union, production-safety, and cross-border data obligations.